Results 1 to 9 of 9

Thread: Bye Bye Indian Call Centers

  1. #1

    Bye Bye Indian Call Centers

    http://news.yahoo.com/s/nm/20100530/...sa_outsourcing

    Customers calling 800 numbers are often transferred overseas, and in such cases the bill would mandate that callers be told where their calls were rerouted.

    Companies would also be required to certify to the Federal Trade Commission annually that they were complying with the requirement, and face penalties if they did not certify.

    Schumer's bill would also impose a $0.25 excise tax on any customer service call placed inside the United States which is transferred to an agent in a foreign location. The fee would be assessed on the company that transferred the call.



  2. Remove this section of ads by registering.
  3. #2
    There was already a thread about Americans being dissatisfied with their working conditions (WITH labor regulations & a high minimum wage). This bill is silly.


    Americans ought to (for the sake of reason and consistency -- don't start with me, Theo! ) get over themselves instead of mandating corporations discriminate against nationalities - or they should accept things the way they are, with an aristocratic people exploiting those unfortunate enough to live in third-world nations. I prefer the latter, frankly.


    I'll just add one more thing - the handful of Indians I had to interact with a couple weeks ago were far more comprehending and understandable than the American Chinese woman I tried ordering prepared food from a couple days ago.

  4. #3
    All this will do is raise the cost of the product/service. It will probably still be cheaper to outsource.
    I support Ron Paul.

  5. #4
    Quote Originally Posted by Captain Bryan View Post
    All this will do is raise the cost of the product/service. It will probably still be cheaper to outsource.
    Of course! the cost of this US Federal government is the most costly per capita in the world.

    We can't compete when government at all levels take more and more larger slice of our livelihood.

    China doesn't have an Income Tax, or Social Security, or Unemployment Tax, or Short Term Disability Insurance tax, or Medicaid/Medicare Tax, and a gazillion other taxes.
    Last edited by HOLLYWOOD; 05-30-2010 at 07:25 PM.
    The American Dream, Wake Up People, This is our country! <===click

    "All eyes are opened, or opening to the rights of man, let the annual return of this day(July 4th), forever refresh our recollections of these rights, and an undiminished devotion to them."
    Thomas Jefferson
    June 1826



    Rock The World!
    USAF Veteran

  6. #5
    I don't like the bill but I like the idea.

    I have had several problems with overseas call centers. I almost dread calling for help.

  7. #6
    This would be part of an implementation of an import tariff on goods and services. Unfortunately, Chucky has no plans of dropping any other taxes (like income tax) at the same time.
    "Foreign aid is taking money from the poor people of a rich country, and giving it to the rich people of a poor country." - Ron Paul
    "Beware the Military-Industrial-Financial-Corporate-Internet-Media-Government Complex." - B4L update of General Dwight D. Eisenhower
    "Debt is the drug, Wall St. Banksters are the dealers, and politicians are the addicts." - B4L
    "Totally free immigration? I've never taken that position. I believe in national sovereignty." - Ron Paul

    Proponent of real science.
    The views and opinions expressed here are solely my own, and do not represent this forum or any other entities or persons.

  8. #7
    Quote Originally Posted by Jordan View Post
    http://news.yahoo.com/s/nm/20100530/...sa_outsourcing

    Customers calling 800 numbers are often transferred overseas, and in such cases the bill would mandate that callers be told where their calls were rerouted.

    Companies would also be required to certify to the Federal Trade Commission annually that they were complying with the requirement, and face penalties if they did not certify.

    Schumer's bill would also impose a $0.25 excise tax on any customer service call placed inside the United States which is transferred to an agent in a foreign location. The fee would be assessed on the company that transferred the call.
    It appears that Bill is still pending 10 years later?

    AMERICA NEEDS CONGRESS TO PASS LONG-OVERDUE ...
    Apr 23, 2020 — The United States Call Center Worker and Consumer Protection Act (S.1792 and H.R. 3219) solves this problem by making sure that the ...

    Support Call Center Legislation





    Are you tired of big banks and corporations cutting costs by using overseas call centers? Not only do they put Americans out of work, but they put all of us at greater risk for identity theft. Overseas call center employees have been caught selling credit card numbers, mortgage information and even medical records.

    The United States Call Center Worker and Consumer Protection Act (S.1792 and H.R. 3219) solves this problem by making sure that the people who answer your customer service calls let you know where they are located and give you the option to be transferred to a U.S. based representative. It also stops rewarding companies that ship jobs overseas with federal loans and grants.

    Congress will only pass this common-sense legislation if their constituents care enough to let them know it is important.
    https://cwa-union.org/support-call-center-legislation



    Stumbled on this link from comments in these recent "funny" vids that no longer appear funny:

    Funny videos of Americans fighting back against call center/telemarketing scammers


    https://www.youtube.com/watch?v=n-bPpEnKPmI


    https://www.youtube.com/watch?v=X7bStqbS86M


    https://www.youtube.com/watch?v=5RY2IavxGbc


    Indian Call-Center Plot Fooled Americans Into Paying Over $14 Million

    The scammers told victims that their assets and bank accounts had been linked to drug cartels and would be seized if they didn’t pay up, the authorities in India said.

    Dec. 17, 2020
    NEW DELHI — The police in New Delhi say they have arrested more than 50 people involved in a call-center scheme that lured victims into thinking their assets were being frozen as part of an elaborate drug investigation. The victims were convinced they had to transfer money to the scammers or risk going to jail.
    According to the authorities, scammers in the plot would telephone people and tell them that their assets and bank accounts were being seized after officers from multiple law U.S. enforcement agencies found their bank account details at crime scenes involving drug cartels in Mexico and Colombia.
    Over 4,500 Americans fell for it, the New Delhi police said on Wednesday, and officials estimate that more than $14 million was transferred over two years.
    Investigators said the victims would be given a choice: Either face arrest or choose an “alternative dispute resolution” option that would allow them to avoid facing the law.

    “They were asked to buy Bitcoins or Google gift cards worth all the money in their accounts,” said Anyesh Roy, a police officer in New Delhi. The money was then transferred to what the victims were told was “a safe government wallet” but that actually belonged to the scammers.

    Call centers are part of India’s expansive outsourcing industry, which generates about $28 billion in annual revenue and employs roughly 1.2 million people. At the same time, the country has emerged as a hot spot for online fraud in which perpetrators are rarely punished.

    Cases have become so common in recent years that the Indian authorities have dedicated special units to dealing with the problem.

    In August, the police in the Delhi suburb of Gurgaon raided a call center and arrested over two dozen people suspected of being involved in cheating over 30,000 Americans by putting malware onto their computers and then offering to fix them for a price.

    The authorities have carried out raids across India and arrested hundreds of people, from boiler rooms in New Delhi, a hub of the global call-center industry, to the suburbs of Mumbai, where cons impersonating Internal Revenue Service officials have demanded payments to cover back taxes.

    The scammers were trained to speak with American accents and told to read from a vetted script, the police said. One officer investigating the case said that those involved were adept at making people quickly succumb to their demands and were rewarded with extra cash.
    Investigators said that the leader of the call center, an Indian man based in Dubai, had also been involved in a similar previous case but had fled the United Arab Emirates before he could be detained. They said that he had paid those working at the call center $400 to $500 a month and that many of his employees were teenagers.

    http://www.nytimes.com/2020/12/17/wo...nter-scam.html

  9. #8
    Such computer scams targetting elderly have become so rampant during covid lockdowns that people from different walks of life including Christian preachers apparently have joined the battle besides more tech savvy vigilantes.

    May 3, 2021
    Christian man baits and preaches call center scammer
    " Your country is at its knees because of covid and you're hurting other people"


    https://www.youtube.com/watch?v=u5nZb_a6Nmg


    https://www.youtube.com/watch?v=Hs1VaQRMfNo




    Related

    Trump: "Our leaders are so stupid"
    Oct 22, 2016

    https://www.youtube.com/watch?v=G_zUR4gmbJw



  10. Remove this section of ads by registering.
  11. #9



Similar Threads

  1. We Scam the Indian Call Centre Scammers
    By DamianTV in forum Open Discussion
    Replies: 3
    Last Post: 08-26-2014, 11:20 PM
  2. Overseas Call Centers Threaten 4th Amendment Protections
    By Rael in forum U.S. Political News
    Replies: 4
    Last Post: 08-15-2011, 08:56 PM
  3. US matches Indian call centre costs
    By wildfirepower in forum U.S. Political News
    Replies: 3
    Last Post: 08-18-2010, 08:26 AM
  4. Call Poll Centers To Add Ron Paul
    By carla8478 in forum Phone & On-line Action
    Replies: 1
    Last Post: 05-24-2007, 06:40 AM
  5. Call Poll Centers To Add Ron Paul
    By carla8478 in forum Phone & On-line Action
    Replies: 0
    Last Post: 05-24-2007, 01:00 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •