We purchased a new front load washer and dryer on September 9, 2021. Washer worked for about a week then continually threw a 4C code. Troubleshooting did no good. After a week or so a tech shows up. He changes a couple of things and leaves with machine still not working. He said needs new circuit board. They will order parts and reschedule to come put in. Yesterday get a call that the service has been changed to replacement and I got transferred to Samsung. After a long time I deduce that it is more work to replace than service. I do not want to more washer out, new one in, up stairs, hook it up.... I deduce that the reason they change from repair to replace is because they probably do not have the part to fix. After even longer time she says that is why. Then I find out they do not have a replacement. The only solution they want to offer is a refund. I say I bought a set and do not want a refund on only the washer. I want a matching set. Only option available is accept refund for washer. She tells me she will transfer me to person after I agree to refund. I keep saying I do not want refund on only washer. She keeps saying she has to close this ticket before she can transfer me. I keep saying no. She does the ticket anyway and I get transferred where a guy tells me they wont refund drier because nothing wrong with it. WTF. Imagine if you purchased extended warranty and manufacturer gives refund they will not refund that. Imagine it takes 2 months to get machine running they will not extend warranty for all the time you had no use of machine. Refund takes up to a month to process throughout all their various departments.
Do not purchase Samsung.
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