So frickin' cool. I listened to the interview at the link and Browder said it could also help with freedom of information requests.


In 2015, British entrepreneur—and current Stanford junior Joshua Browder—launched DoNotPay, a site offering consumers free help fighting parking tickets. DoNotPay is a chatbot and, using artificial intelligence, asks its pro-bono clients a series of questions and plugs those answers into a form letter template. Then, a pdf is available to save, email, or print.

In the two-plus years of operation, Browder estimates the chatbot has beaten 375,000 tickets in the U.K., New York, and Seattle.

DoNotPay’s parking ticket success led Browder to an ambitious goal to provide legal help of all kinds – for free – and on Wednesday, DoNotPay is adding about 1,000 consumer categories to its portfolio for all 50 states.

Some of the matters relate to legal claims, but much of the help is simply with writing strongly-worded lawyerly letters for things like formulating requests for compensation from airlines, requests to landlords, reporting discrimination, filing for maternity leave, dealing with defective products, or disputing a credit report entry or credit card charge.

The bot’s surge forward took about a year. Around eight months ago, Browder managed to automate the creation of bots by creating a code-less backend he could use. “I could go from building a bot in a month to building it in an hour,” he told Yahoo Finance. With a tech-free way to make bots, Browder managed to recruit four lawyers on a volunteer and part-time basis, via Twitter, to lend a hand.