$120 restocking fee for item never delivered? Is that legal?

[Madison320]

I order a futon from Amazon last month. I noticed an email saying I needed to contact FedEx to schedule the delivery. When I called FedEx they said it's too late the item was sent back. Ok, no problem I thought, I'll just get another futon from somewhere else until I noticed that they only refunded me $240, they left out $120 for a restocking fee! What a bunch of crap! Is that legal? I never even received the product. Unfortunately it was a 3rd party vendor, not Amazon, that sold the futon.

[Suzanimal]

Have you contacted the third party vendor?

[Dr.3D]

LOL, just tell Amazon, the produce wasn't acceptable and you sent it back, and they should refund your money.

[presence]

restocking fee policy via amazon

https://www.amazon.com/gp/help/custo...deId=201726140


It probably cost the company no less than $120 for shipping and return shipping.

[CPUd]

That fine print though

[oyarde]

I would declare war . Once you lift the first scalp the remainder of the bottom feeders usually fall in line .

[Madison320]

restocking fee policy via amazon

https://www.amazon.com/gp/help/custo...deId=201726140


It probably cost the company no less than $120 for shipping and return shipping.

I understand that but in this case I never received the product.

[Madison320]

Have you contacted the third party vendor?

Yes, although only thru email. I contacted Amazon and they called the vendor while I was on the line. I'm about to call them.

[Madison320]

LOL, just tell Amazon, the produce wasn't acceptable and you sent it back, and they should refund your money.

They did minus $120.

[oyarde]

I rarely use Amazon or Fed Ex. I had no idea they would do that .

[phill4paul]

https://smallbusiness.fedex.com/door-tags-2.html

[Madison320]

https://smallbusiness.fedex.com/door-tags-2.html

I didn't get a door tag since I didn't schedule a delivery.

[Madison320]

I rarely use Amazon or Fed Ex. I had no idea they would do that .

I prefer buying stuff locally but I live in a fairly small town so many times I have to order. Futons are tough to find here (Huntsville, AL).

[phill4paul]

I didn't get a door tag since I didn't schedule a delivery.

Did you track it?

[presence]

I rarely use Amazon or Fed Ex. I had no idea they would do that .

Suspect, when its an item that requires 2 man move; over certain size; its called "Freight" ala futon.
Fedex has all kinds of different "freight" options, but probably won't drop something like that without appointment because its on a different truck with 2 men.
Then if sits in warehouse too long; return to sender.

If it were me I'd look to negotiate for reduced surcharge in exchange for renewing the order.

[Madison320]

Suspect, when its an item that requires 2 man move; over certain size; its called "Freight" ala futon.
Fedex has all kinds of different "freight" options, but probably won't drop something like that without appointment because its on a different truck with 2 men.
Then if sits in warehouse too long; return to sender.

If it were me I'd look to negotiate for reduced surcharge in exchange for renewing the order.

Yes, I think something like that happened. The vendor said they can either reship it the same way and require a signature, or if I wait a couple of weeks they can ship it ground and it won't require a signature. I may still be able to do that but it's already been over a month and I'm getting irritated. Plus how do I know they won't slap another charge on me?

[Madison320]

Did you track it?

Yes, the funny part is that the tracking showed it getting delivered. That's another annoying thing to this. When I called FedEx, it wasn't like someone just picked up the phone and said "hello, may I help you?" It took a half hour to get thru to the right department. Sometimes I feel like this stuff is designed for people with no job and no life.

[phill4paul]

Plus how do I know they won't slap another charge on me?

Get it all in writing.

[phill4paul]

Yes, the funny part is that the tracking showed it getting delivered. That's another annoying thing to this. When I called FedEx, it wasn't like someone just picked up the phone and said "hello, may I help you?" It took a half hour to get thru to the right department.

Welcome to 2016.

[Natural Citizen]

Amazon is starting to ban people from purchasing from their site if they return too many things. Off topic but something I'd recently read about.

[Madison320]

Welcome to 2016.

I never should've gotten rid of my truck!

[Suzanimal]

I had something similar happen with a camera. I repurchased the camera and they waived the restocking fee. FedEx said I declined the camera - which wasn't true, I never got the damn thing.

[oyarde]

I had something similar happen with a camera. I repurchased the camera and they waived the restocking fee. FedEx said I declined the camera - which wasn't true, I never got the damn thing.

I have heard of that before , them saying something was declined that was never delivered.

[oyarde]

Amazon is starting to ban people from purchasing from their site if they return too many things. Off topic but something I'd recently read about.

I rarely return anything , but that in itself would be a turnoff .

[oyarde]

Yes, the funny part is that the tracking showed it getting delivered. That's another annoying thing to this. When I called FedEx, it wasn't like someone just picked up the phone and said "hello, may I help you?" It took a half hour to get thru to the right department. Sometimes I feel like this stuff is designed for people with no job and no life.

I have run into tracking number saying it is delivered to me with the Post Office and then it showing up the next day . I figured it was my mail lady scanning it while delivering the day before and just not getting it in there until the next day .Last time it was something worth more than 50 bucks too , so I was pretty happy to see it the next day.

[Suzanimal]

Amazon is starting to ban people from purchasing from their site if they return too many things. Off topic but something I'd recently read about.

Walmart does that.

[oyarde]

Walmart does that.

Suzanimal has been banned from walmart.

[Suzanimal]

Suzanimal has been banned from walmart.

Not my finest hour.

[oyarde]

Not my finest hour.

I am only in there about once a year , but if walmart or amazon banned me I would just ban them

[Suzanimal]

I ordered Mr Animal some blue shoelaces from Amazon for Christmas today. He's gonna be so surprised. He doesn't think I listen to him but the other day he commented that he thinks his new sneakers would look nice with some blue shoelaces. I pretended not to hear him and just prattled on about my stuff but I was listening.