I will now be recommending new hardware for his BOS that will not suffer such issues in the future.
I'm looking at a middle form-factor desktop (enclosure is too small for a full tower), two 500-750GB hard drives and keep a constant mirror as a backup, as well as an external backup. Win7 Pro (more reliable than Win8), and the client will have to bring his POS vendor in to back up their application data, install the server software on the new machine, and load the application data on the new server. My primary concern will be bulletproof reliability. The BOS is right in the bar area so there is heat, moisture, and physical impact to think about.
Usually a commercial BOS uses a Dell Commercial tower. Dell commercial is way more reliable than Dell home line. I'm not sure Dell Commercial even makes a middle form factor (flat) server.
I'm looking for a form factor at or less than ~20" wide, ~22" back, and ~8" tall with a good optical and at least 2 HD bays. BUS width is more important than address space, being a server; but the most important thing is bulletproof reliability.
I am going to start looking at Dell and Compaq commercial lines (their home lines suck hard, but their commercial lines have been pretty reliable in my experience). Lenovo used to be a reliable marque, but I understand their reliability is falling apart.
I am capable of hand-building a server, but a one-off hand-build is just not optimal for servicing in a commercial environment.
Any of y'all have experience with a platform that you note for exceptional reliability?
I want to save the client money, but he is willing to pay for it if the result is extraordinary reliability.
Most towers I can also just lay sideways, so anything less than full-size tower should be fine.
HP ProLiant has a reputation for reliability, and their commercial line does not do all that proprietary nonsense that their home line does.
Intel has an intriguing line of small business servers, but I do not have reliability data on them.
IBM has a reputation for reliability, but reports from the field say different unless you get into the $10k+ lines, which just isn't going to happen here.
Dell Commercial, similar to HP Commercial, is far and away better than Dell Consumer; and they own most of the small business server market, but they still like to fail hard drives, power supplies, USB ports etc. This can be ameliorated by getting one with no hard drives and dropping some fancy Hitachi drives into it, Hitachi's have far and away a lower failure rate than any other brand running right now.
Some of y'all work in environments where you deal with medium spec servers. 99% of the middle-tier servers I see are Dell commercial, and most of the top tier servers I deal with are rack-mount, so I have little data to compare via personal experience. I could make a proper argument for a rackmount server, actually, as he does have a rack about 8' away, I would just need ~16' worth of VGA cable and USB for mouse and keyboard but that's nothing. A rackmount server is a bit much for 4 POS terminals though.
Since this is my first totally local all-by-myself customer, I want to do right by him. Honestly, I already have about 4 machines in mind that would do the job sufficiently, and were I not trying to make an extra-good impression here I'd just put a couple of those in a proposal and be done with it.
If someone gives me a bit of knowledge that leads to improving my services, I am willing to pay a consult fee; but until I get better established here it sadly won't be the most exorbitant consult fee you ever received.
Thanks!
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