Yep, you read that correctly! Big business is bound and determined to ship every possible job overseas and it's now even happening in brick and mortar fast food joints. I'm boycotting Jack in the Box from now on.
http://www.wcnc.com/news/local/stori...75180.html?npc
What it doesn't mention is how many people will be laid off.Fast-food outsourcing gets trial run in Charlotte
02:16 PM EST on Sunday, January 25, 2009
Associated Press
CHARLOTTE, N.C. (AP) -- A fast-food giant is trying to determine whether it’s easier to place your drive-through order with someone around the world instead of around the corner.
Jack in the Box Inc. has been testing a program in some Charlotte-area restaurants that outsources order-taking to a call center elsewhere.
Company spokeswoman Kathleen Anthony told the Charlotte Observer that the technology is intended to improve speed, accuracy and service. The San Diego-based restaurant chain hopes the process will free up on-site employees to process orders, accept payment and address other needs.
Anthony said the orders are routed to a Texas call center operated by Bronco Communications, and she said some orders may be routed outside of the country.
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