Suzanimal
11-24-2015, 11:31 AM
ATLANTA — An Atlanta father says Georgia taxpayers are paying for his son’s health insurance but he doesn’t need the help.
David Wain told Channel 2’s Rachel Stockman that he’s been trying for months to get his son off the health insurance program for low-income families.
“I’ve spent way more than 15 hours by myself on the phone. It is just enormous task for something that should be so easy,” Wain said.
Wain said it is apparently not that simple. When he got full custody of his son, Trevor, 13, his son was on Medicaid’s Peach State Health Plan. Wain now makes a six-figure salary and wants to cancel the insurance.
“All I want to do is cancel his insurance because as a taxpayer I would be upset if someone that made the amount of money that I do had a child that was on Peach State and didn’t need to be,” Wain said.
The Division of Family and Children Services determines eligibility for the Peach Sate Health Plan.
Channel 2 Action News has reported on issues with DFCS’s customer service phone center.
A representative for DFSCS sent over Stockman a statement saying:
“The Division of Family and Children Services is committed to making sure Georgians receive the right assistance at the right time, and we are disheartened to hear Mr. Wain has had difficulty with closing his case.
“Agency staff will take any appropriate action as soon as we receive the specifics of his case.
“The Division continues to make improvements to its service delivery model so that Georgians in need of assistance are served in a timely and compassionate manner.
“Changes implemented through the Division’s One Caseworker, One Family model in August have reduced hold times for Georgians calling the Division’s central hotline by 50 percent. Division staff are also processing applications more quickly as a result of the change.”
“What concerns me most are the people that actually need this health service and have a hard time enrolling,” Wain said.
http://www.wsbtv.com/news/news/local/man-says-he-cant-cancel-sons-peachcare-insurance/npThW/
David Wain told Channel 2’s Rachel Stockman that he’s been trying for months to get his son off the health insurance program for low-income families.
“I’ve spent way more than 15 hours by myself on the phone. It is just enormous task for something that should be so easy,” Wain said.
Wain said it is apparently not that simple. When he got full custody of his son, Trevor, 13, his son was on Medicaid’s Peach State Health Plan. Wain now makes a six-figure salary and wants to cancel the insurance.
“All I want to do is cancel his insurance because as a taxpayer I would be upset if someone that made the amount of money that I do had a child that was on Peach State and didn’t need to be,” Wain said.
The Division of Family and Children Services determines eligibility for the Peach Sate Health Plan.
Channel 2 Action News has reported on issues with DFCS’s customer service phone center.
A representative for DFSCS sent over Stockman a statement saying:
“The Division of Family and Children Services is committed to making sure Georgians receive the right assistance at the right time, and we are disheartened to hear Mr. Wain has had difficulty with closing his case.
“Agency staff will take any appropriate action as soon as we receive the specifics of his case.
“The Division continues to make improvements to its service delivery model so that Georgians in need of assistance are served in a timely and compassionate manner.
“Changes implemented through the Division’s One Caseworker, One Family model in August have reduced hold times for Georgians calling the Division’s central hotline by 50 percent. Division staff are also processing applications more quickly as a result of the change.”
“What concerns me most are the people that actually need this health service and have a hard time enrolling,” Wain said.
http://www.wsbtv.com/news/news/local/man-says-he-cant-cancel-sons-peachcare-insurance/npThW/