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View Full Version : Can Owning A Cat Void Your HP Warranty?




DamianTV
12-12-2011, 05:03 PM
http://boingboing.net/2011/12/10/hp-cat-hair-is-a-biological.html


http://craphound.com/images/catfan-thumb-600x452-55730.jpg

HP refused to service Chris's busted, warranty-covered Elitebook, because a small quantity of cat hair in the fan and on the board constituted a "biological hazard."



He seemed to relent later, and he pretty much agreed with me, so he talked to his supervisor (to make an appeal). Then he gets back on the phone with me and says that the supervisor said that there was SO MUCH cat hair that it's considered a biological hazard. That's absolutely ridiculous, and he wouldn't even give me the number for his supervisor or transfer me to him (why not?).

I probably have more cat hair on my shirt than what was in the laptop. Am I a walking "biological hazard"? I don't think so. Why don't they lock me up and throw me in jail for sending such a dangerous computer into HP's service center? Oh wait... because that's just an excuse to get out of a warranty.

Cat hair or not, I just want my computer fixed. It's a manufacturing defect, and it just so happens that the laptop is sprinkled with a bit of hair.


As if any company actually wants to honor their Warranties. Hell, that is how companies like Best Buy make their money. Selling you useless shit you dont need at prices you cant afford, then refuse to honor those Warranties. Other notable things about Warranties is that the 3rd Party Warranties usually overlap with the Manufacturers Warranties, so if you get a 2 year Manufactuer Warranty and the 3rd Party Warranty that both expire after a year, after the first year, youre pretty much screwed. But even if you are within that year, both will say it is the other parties responsibility. Funny how paying more you end up with less, isnt it?